Customer Service Management

Course ID: HTM101 CRN: 12535

Course Details:

Learn how to manage front-line staff to meet quality customer service standards. Includes methods, techniques employed to accomplish effective and efficient operations, management theory, systems, decision-making, leadership, human resource management, finance, and ethics.

Instructor: Eric AebiCredits 3
Location: Online course Tuition: $183, plus $68 fee

Meeting and Convention Management

Course ID: HTM126CRN: 12067

Course Details:

Do you want to work in the expanding industry of meeting and events or upgrade your current skills? You’ll learn the management of convention and meetings market including promotional activities, negotiations for meeting services, convention market sales, convention servicing, technology and media.

Instructor: Kris PowersCredits 3
Location: Online course Tuition: $183, plus $18 fee

Practicum 1 - Hospitality and Tourism Management

Course ID: HTM101 CRN: Lec. 14227 & Lab. 14228

Course Details:

Culminating experience for certificate or degree program. Provides direct on-site experience in hospitality or tourism industry setting. You’ll develop and pursue skill building in specific areas related to your future career.

Instructor: Kris PowersCredits 4
Location: TBA Tuition: $244, plus $24 fee

Prerequisites: Third term standing in a Hospitality Management or Tourism and Travel Management Certificate program with a grade of “C” or better in each of the required HTM courses and consent of instructor or program advisor.

Practicum 2 - Hospitality and Tourism Management

Course ID: HTM101 CRN: Lec. 14229 & Lab. 14230

Course Details:

Culminating experience for certificate or degree program. Provides direct on-site experience in hospitality or tourism industry setting. You’ll develop and pursue skill building in specific areas related to your future career.

Instructor: Kris PowersCredits 9
Location: TBA Tuition: $549, plus $54 fee

Prerequisites: Fifth term standing in a Hospitality Management or Tourism and Travel Management AAS program with a grade of “C” or better in each of the required HTM courses and consent of instructor or program advisor.

Nutrition

Course ID: NFM225 CRN: 11747Session I

Course Details:

Learn how to manage front-line staff to meet quality customer service standards. Includes methods, techniques employed to accomplish effective and efficient operations, management theory, systems, decision-making, leadership, human resource management, finance, and ethics.

Instructor: Ann RaymonCredits 4
Location: Online course Tuition: $244, plus $74 fee

Nutrition

Course ID: NFM225 CRN: 11748Session II

Course Details:

Learn how to manage front-line staff to meet quality customer service standards. Includes methods, techniques employed to accomplish effective and efficient operations, management theory, systems, decision-making, leadership, human resource management, finance, and ethics.

Instructor: Sandy FrankCredits 4
Location: Online course Tuition: $244, plus $74 fee

Nutrition

Course ID: NFM225 CRN: 14391Session III

Course Details:

Learn how to manage front-line staff to meet quality customer service standards. Includes methods, techniques employed to accomplish effective and efficient operations, management theory, systems, decision-making, leadership, human resource management, finance, and ethics.

Instructor: Ann RaymonCredits 4
Location: Online course Tuition: $244, plus $74 fee

Nutrition

Course ID: NFM225 CRN: 14392Session IV

Course Details:

Learn how to manage front-line staff to meet quality customer service standards. Includes methods, techniques employed to accomplish effective and efficient operations, management theory, systems, decision-making, leadership, human resource management, finance, and ethics.

Instructor: Sandy FrankCredits 4
Location: Online course Tuition: $244, plus $74 fee